If you have a complaint, the best way is to submit your complaint using our online call-back form or contact the Complaints team at contact@texcent.com. Once we have received your complaint we will acknowledge this via email. We will then investigate all the details of your complaint, and issue our response within a couple of days, but this can take up to 15 business days. If you are not happy with our resolution you can refer your complaint to the Financial Ombudsman Service.