Complaints Policy

If you have a complaint, the best way is to submit your complaint using our online call-back form or contact the Complaints team at Once we have received your complaint we will acknowledge this via email. We will then investigate all the details of your complaint, and issue our response within a couple of days, but this can take up to 15 business days. If you are not happy with our resolution you can refer your complaint to the Financial Ombudsman Service.